Returns & Exchanges
At Play Pet Brands, we want you and your pet to love every piece of fashion you purchase, which is why we offer a 30-day hassle-free return window for all unused items. Please ensure all tags remain attached and the clothing is free from pet hair to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all designer labels and hygienic seals are intact and the garment is folded neatly.
Ship It Back
Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location within 7 business days.
Receive Your Refund
Once our quality control team inspects the returned pet fashion, your refund or exchange will be processed to your original payment method within 5-10 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing